Return & Refund Policy

Return & Refund Policy – House of Mobiles

At House of Mobiles, customer satisfaction is our priority. If you receive a product that is damaged, defective, or incorrect, we are here to assist you with a smooth return and replacement process.

Please review the following policy regarding returns, refunds, and exchanges.

Return Eligibility

You may request a return or replacement if:

• The product received is damaged or defective
• The product delivered is incorrect or different from your order
• The item has a manufacturing defect

To be eligible for a return, the product must:

• Be reported within 24 hours of delivery
• Be unused and in original condition
• Include original packaging, accessories, and invoice

Non-Returnable Items

Returns will not be accepted in the following situations:

• Change of mind after purchase
• Physical or accidental damage caused by the customer
• Products used, damaged, or without original packaging
• Complaints made after 24 hours of delivery

Return Process

To request a return or replacement, please follow these steps:

  1. Contact House of Mobiles Customer Support within 24 hours of receiving your order.

  2. Provide your Order Number and clear photos of the product showing the issue.

  3. Our support team will review your request and guide you through the return process.

Customer Support:
📞 +92 303 2659137

Replacement Policy

Once the returned product is received and inspected, we will process a replacement for the same product if it meets our return conditions.

If the product is out of stock, our team will offer:

• A replacement with a similar product, or
• A refund according to the refund policy.

Refund Policy

Refunds are only applicable for online prepaid orders if a replacement cannot be provided.

• Refunds will be processed within 7–10 working days
• The refund will be issued through the original payment method

For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or mobile wallet, depending on the situation.

Important Note

All returns and replacements are subject to product inspection by our team. House of Mobiles reserves the right to approve or reject return requests if the product does not meet the policy conditions.

Need Help?

If you have any questions regarding returns, refunds, or replacements, please contact our support team.

📞 +92 303 2659137
🌐 www.houseofmobiles.pk

We are committed to providing a reliable and hassle-free online shopping experience for mobile accessories across Pakistan.