Shipping Details
Shipping & Delivery Policy – House of Mobiles
At House of Mobiles, our goal is to provide a smooth and reliable shopping experience for all customers purchasing mobile accessories online in Pakistan. We strive to ensure fast processing, secure packaging, and timely delivery for every order.
Please review the following details regarding shipping, order processing, delivery timelines, and cancellations.
Shipping Details
All orders placed on www.houseofmobiles.pk are shipped to the delivery address provided at checkout. If you wish to send products to multiple addresses, please place separate orders for each address.
We partner with trusted courier companies such as TCS and Leopard Courier to ensure safe and timely delivery. Our courier partners may change depending on service availability in different regions.
Currently, House of Mobiles delivers across Pakistan only, and international shipping is not available at this time.
Free Delivery Across Pakistan
We offer free delivery on all orders. There are no hidden charges, and customers are not required to pay anything extra to the courier rider other than the order amount in case of Cash on Delivery.
Order Processing & Delivery Time
Orders are processed Monday to Saturday. Orders placed on Sunday or public holidays are processed on the next working day.
Estimated delivery times:
• Major Cities: 5–6 working days
• Other Cities / Remote Areas: 7–8 working days
Delivery times may vary during sales events, holidays, weather disruptions, or other unforeseen circumstances.
If your order contains multiple items, we aim to ship them together. However, in rare cases, items may be dispatched separately due to stock availability.
Order Confirmation & Tracking
After placing your order, you will receive:
• Order Confirmation Email
• Shipping Confirmation with Tracking ID
• Order Invoice
If you do not receive these updates, please contact our support team.
Customer Support: +92 303 2659137
Secure Payment Options
We provide 100% secure payment methods for our customers:
• Cash on Delivery (COD)
• Online payments via bank card
All online transactions are processed through secure payment gateways to ensure your financial information remains protected.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, please report it within 24 hours of delivery.
Kindly send:
• Your Order Number
• Clear photos of the product
to our support team via WhatsApp or phone at:
+92 303 2659137
Our team will review the issue and assist you with the appropriate solution.
Order Cancellation Policy
Orders can be canceled before dispatch, usually within 4 hours of placing the order.
Once an order has been shipped, cancellation is no longer possible.
To cancel your order:
-
Log in to your account at www.houseofmobiles.pk
-
Go to Manage Your Orders
-
Select the order you wish to cancel
If the order has not been dispatched, cancellation will be processed within 2 working days, and confirmation will be sent via email.
For orders paid online, refunds will be processed within 7–10 working days depending on your bank.
For assistance, please contact: +92 303 2659137
Customer Non-Response or Incomplete Delivery Details
If the courier is unable to deliver the parcel due to customer non-response or incomplete delivery details, the order will be held for up to 2 months.
If the order remains unclaimed after this period, House of Mobiles reserves the right to dispose of the product and deduct any applicable expenses.
Any remaining amount may be donated to charity.
Need Help?
For any questions regarding shipping, delivery, tracking, or order support, please contact our customer support team:
📞 +92 303 2659137
🌐 www.houseofmobiles.pk
We are committed to providing a reliable and hassle-free online shopping experience for mobile accessories in Pakistan.